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    Freezing in Monterey

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    • tuicemenT
      tuicemen @Matt Packwood
      last edited by

      @matt-packwood, Just an Idea (I don't run a Mac) What if you didn't allow Sophos service to auto load on startup then start the service after TRIGGERcmd had loaded? I suspect Sophos service is loading first.
      This seems to indicate you can stop and start Sophos
      https://community.sophos.com/on-premise-endpoint/f/sophos-endpoint-software/10616/how-do-i-temporarily-stop-sophos

      Matt PackwoodM 1 Reply Last reply Reply Quote 0
      • Matt PackwoodM
        Matt Packwood @tuicemen
        last edited by

        @tuicemen I know that what I am about to say is different than your suggestion but I think it is relevant. I started without Sophos working then turned it on, TriggerCMd was killed...

        RussR 1 Reply Last reply Reply Quote 0
        • RussR
          Russ @Matt Packwood
          last edited by Russ

          @matt-packwood, thank you. That helps me to know that because I should fix that if I can. I used to use Sophos. It's good AV.

          I'll see if I can figure out why Sophos thinks the triggercmd agent is a virus. I hope I can get a free scanner from their site and reproduce the problem. Stay tuned.

          EDIT: I scanned with the free SophosScanAndClean_x64.exe tool and it did not identify my Windows TRIGGERcmd agent as a virus. I'll try the Mac version next.

          Russell VanderMey

          Matt PackwoodM 1 Reply Last reply Reply Quote 0
          • Matt PackwoodM
            Matt Packwood @Russ
            last edited by

            @russ I am running on an iMac, also I am reaching out to Sophos support...

            RussR 1 Reply Last reply Reply Quote 0
            • RussR
              Russ @Matt Packwood
              last edited by

              @matt-packwood, thank you. My Mac Sophos scan came back clean, and the agent still worked afterward, so I'm not going to be able to reproduce it unless maybe I buy a copy of Sophos. Let me know what they say please.

              Russell VanderMey

              Matt PackwoodM 1 Reply Last reply Reply Quote 0
              • Matt PackwoodM
                Matt Packwood @Russ
                last edited by

                @russ I got it working, I had to add the agent to the exclusions (see picture).

                Screen Shot 2022-01-25 at 1.18.39 PM.png

                RussR 1 Reply Last reply Reply Quote 0
                • RussR
                  Russ @Matt Packwood
                  last edited by

                  @matt-packwood, good. Thanks for showing that to other users too.

                  Russell VanderMey

                  Matt PackwoodM 1 Reply Last reply Reply Quote 0
                  • Matt PackwoodM
                    Matt Packwood @Russ
                    last edited by

                    @russ No worries, I am having an issue with the iOS app as I have to log in every time, is this the expected behavior?

                    tuicemenT RussR 2 Replies Last reply Reply Quote 0
                    • tuicemenT
                      tuicemen @Matt Packwood
                      last edited by

                      @matt-packwood , I have the same issue with Windows
                      not my Android phone. It is probably a issue with the OS set not to remember passwords (log in info)

                      Matt PackwoodM 1 Reply Last reply Reply Quote 0
                      • Matt PackwoodM
                        Matt Packwood @tuicemen
                        last edited by

                        @tuicemen Thi sis what my iOS app looks like when I reopen it. IMG_4469.PNG

                        tuicemenT 1 Reply Last reply Reply Quote 0
                        • tuicemenT
                          tuicemen @Matt Packwood
                          last edited by

                          @matt-packwood, sorry I don't have a mac to test. Was this after a reboot or just if you close then reopen?
                          I just double checked and see I actually don't have the app on my PC.
                          I shut down my phone then restarted and the app never asked for a password.
                          I suspect it is a security thing that must be set on your mac. Has it always behaved this way? @russ may have some suggestions

                          1 Reply Last reply Reply Quote 0
                          • RussR
                            Russ @Matt Packwood
                            last edited by

                            @matt-packwood, no that's not expected behavior. You should only have to login once. I'll test that and fix it if I can reproduce it. Thank you for reporting it.

                            In the meantime you could use the PWA at https://app.triggercmd.com It's very similar. In fact it's better because it also gives you access to your panels. You should be able to save the PWA app to your iphone as an icon too.

                            Russell VanderMey

                            Matt PackwoodM 1 Reply Last reply Reply Quote 0
                            • Matt PackwoodM
                              Matt Packwood @Russ
                              last edited by

                              @russ The PWA works fine, thanks.

                              RussR 1 Reply Last reply Reply Quote 1
                              • tuicemenT tuicemen moved this topic from Instructions on
                              • RussR
                                Russ @Matt Packwood
                                last edited by

                                @matt-packwood, fyi, the iOS app remembers your login now. Thanks for reporting that problem.

                                Russell VanderMey

                                Matt PackwoodM 1 Reply Last reply Reply Quote 0
                                • Matt PackwoodM
                                  Matt Packwood @Russ
                                  last edited by

                                  @russ I saw that, many thanks!

                                  1 Reply Last reply Reply Quote 0
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