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TRIGGERcmd
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Freezing in Monterey

Mac
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  • M
    Matt Packwood @Russ
    last edited by Jan 19, 2022, 9:41 PM

    @russ
    From the "Open Ports":

    cwd
    /Applications/TRIGGERcmdAgent.app/Contents/Resources/app/src
    txt
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/TRIGGERcmdAgent Helper.app/Contents/MacOS/TRIGGERcmdAgent Helper
    txt
    /private/var/db/oah/279281326358528_279281326358528/1266f2a906e23197a1c950e781683fdf2b4437efdf0aca9f3f65029301b078bb/TRIGGERcmdAgent Helper.aot
    txt
    /usr/libexec/rosetta/runtime
    txt
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/en.lproj/locale.pak
    txt
    /Library/Apple/usr/libexec/oah/libRosettaRuntime
    txt
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Squirrel.framework/Versions/A/Squirrel
    txt
    /private/var/db/oah/279281326358528_279281326358528/4e03275c3fc0c8d75e1a418fee5e751a30227a524fb8a800421cb2d314a06ea8/Squirrel.aot
    txt
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Mantle.framework/Versions/A/Mantle
    txt
    /private/var/db/oah/279281326358528_279281326358528/3cf89e489b28275962cd7d61cfd61b87b9c0685ef4aa5a4a83ed97bc6b04a681/Mantle.aot
    txt
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/ReactiveCocoa.framework/Versions/A/ReactiveCocoa
    txt
    /private/var/db/oah/279281326358528_279281326358528/f0f2b98a20cfb93677d67ef1646b121cac5ff393513ff4d2322cd1325286ab6c/ReactiveCocoa.aot
    txt
    /Library/Preferences/Logging/.plist-cache.KJz82Mj6
    txt
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/pdf_viewer_resources.pak
    txt
    /private/var/db/timezone/tz/2021a.3.0/icutz/icutz44l.dat
    txt
    /System/Library/Extensions/AGXMetal13_3.bundle/Contents/Resources/ds.g13g
    txt
    /private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.data
    txt
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Libraries/libffmpeg.dylib
    txt
    /private/var/db/oah/279281326358528_279281326358528/5b88d564e2dc20ba94d1551e71f0770ee56bec715fb2073aaa2f2f0b49e45661/libffmpeg.dylib.aot
    txt
    /System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/MacOS/AppleMetalOpenGLRenderer
    txt
    /private/var/db/oah/279281326358528_279281326358528/062a5b64cf579bee8e0f91354af64e1dea0741cc8f9b2e1a36be3c98c9e519f3/AppleMetalOpenGLRenderer.aot
    txt
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Libraries/libnode.dylib
    txt
    /private/var/db/oah/279281326358528_279281326358528/deebf460331330236f369b3d9a986a59527d2487f590b920cdc96aec6677a831/libnode.dylib.aot
    txt
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
    txt
    /private/var/db/oah/279281326358528_279281326358528/b9ffe9a6d397aff8c374a102c4113c94a804006d5b4d7174ab293a5fe29f799b/Electron Framework.aot
    txt
    /usr/share/icu/icudt68l.dat
    txt
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/icudtl.dat
    txt
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/content_shell.pak
    txt
    /private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/0/com.apple.LaunchServices.dv/com.apple.LaunchServices-3027-v2.csstore
    txt
    /usr/lib/dyld
    0
    /dev/null
    1
    /dev/null
    2
    /dev/null
    3
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/icudtl.dat
    4
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/en.lproj/locale.pak
    5
    ->0xcd22e2ed4300e02b
    6
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/content_shell.pak
    7
    /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/pdf_viewer_resources.pak
    8
    /dev/urandom
    9
    ->0xcd22e2ed43007073
    10
    /private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.list
    11
    /private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.data
    12
    /System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/Resources/default.metallib
    13
    /System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/Resources/PixelConverter.metallib
    14
    count=0, state=0xa
    15
    ->0xc010c1d108e52518
    16
    ->0x48c8e5c7172ffc8e
    17
    count=0, state=0xa
    18
    ->0x4d0e05ff13ebdf7c
    19
    ->0xa9eef662a90bb211
    
    R 1 Reply Last reply Jan 19, 2022, 10:27 PM Reply Quote 0
    • R
      Russ @Matt Packwood
      last edited by Jan 19, 2022, 10:27 PM

      @matt-packwood, do you have any antivirus software on your Mac? You could try disabling that temporarily to see if that's killing the agent somehow. That might explain why it's happening on your mac but no one else has seen it.

      Russell VanderMey

      M 1 Reply Last reply Jan 22, 2022, 5:38 PM Reply Quote 0
      • M
        Matt Packwood @Russ
        last edited by Jan 22, 2022, 5:38 PM

        @russ Ah!!!! It is Sophos Anti-Virus... Now I need to see how to stop it "killing TriggerCMD".

        T 1 Reply Last reply Jan 22, 2022, 6:06 PM Reply Quote 0
        • T
          tuicemen @Matt Packwood
          last edited by Jan 22, 2022, 6:06 PM

          @matt-packwood, Just an Idea (I don't run a Mac) What if you didn't allow Sophos service to auto load on startup then start the service after TRIGGERcmd had loaded? I suspect Sophos service is loading first.
          This seems to indicate you can stop and start Sophos
          https://community.sophos.com/on-premise-endpoint/f/sophos-endpoint-software/10616/how-do-i-temporarily-stop-sophos

          M 1 Reply Last reply Jan 22, 2022, 6:38 PM Reply Quote 0
          • M
            Matt Packwood @tuicemen
            last edited by Jan 22, 2022, 6:38 PM

            @tuicemen I know that what I am about to say is different than your suggestion but I think it is relevant. I started without Sophos working then turned it on, TriggerCMd was killed...

            R 1 Reply Last reply Jan 22, 2022, 7:29 PM Reply Quote 0
            • R
              Russ @Matt Packwood
              last edited by Russ Jan 22, 2022, 7:59 PM Jan 22, 2022, 7:29 PM

              @matt-packwood, thank you. That helps me to know that because I should fix that if I can. I used to use Sophos. It's good AV.

              I'll see if I can figure out why Sophos thinks the triggercmd agent is a virus. I hope I can get a free scanner from their site and reproduce the problem. Stay tuned.

              EDIT: I scanned with the free SophosScanAndClean_x64.exe tool and it did not identify my Windows TRIGGERcmd agent as a virus. I'll try the Mac version next.

              Russell VanderMey

              M 1 Reply Last reply Jan 22, 2022, 8:59 PM Reply Quote 0
              • M
                Matt Packwood @Russ
                last edited by Jan 22, 2022, 8:59 PM

                @russ I am running on an iMac, also I am reaching out to Sophos support...

                R 1 Reply Last reply Jan 22, 2022, 10:55 PM Reply Quote 0
                • R
                  Russ @Matt Packwood
                  last edited by Jan 22, 2022, 10:55 PM

                  @matt-packwood, thank you. My Mac Sophos scan came back clean, and the agent still worked afterward, so I'm not going to be able to reproduce it unless maybe I buy a copy of Sophos. Let me know what they say please.

                  Russell VanderMey

                  M 1 Reply Last reply Jan 25, 2022, 6:18 PM Reply Quote 0
                  • M
                    Matt Packwood @Russ
                    last edited by Jan 25, 2022, 6:18 PM

                    @russ I got it working, I had to add the agent to the exclusions (see picture).

                    Screen Shot 2022-01-25 at 1.18.39 PM.png

                    R 1 Reply Last reply Jan 25, 2022, 10:58 PM Reply Quote 0
                    • R
                      Russ @Matt Packwood
                      last edited by Jan 25, 2022, 10:58 PM

                      @matt-packwood, good. Thanks for showing that to other users too.

                      Russell VanderMey

                      M 1 Reply Last reply Jan 26, 2022, 1:58 PM Reply Quote 0
                      • M
                        Matt Packwood @Russ
                        last edited by Jan 26, 2022, 1:58 PM

                        @russ No worries, I am having an issue with the iOS app as I have to log in every time, is this the expected behavior?

                        T R 2 Replies Last reply Jan 26, 2022, 2:45 PM Reply Quote 0
                        • T
                          tuicemen @Matt Packwood
                          last edited by Jan 26, 2022, 2:45 PM

                          @matt-packwood , I have the same issue with Windows
                          not my Android phone. It is probably a issue with the OS set not to remember passwords (log in info)

                          M 1 Reply Last reply Jan 26, 2022, 3:05 PM Reply Quote 0
                          • M
                            Matt Packwood @tuicemen
                            last edited by Jan 26, 2022, 3:05 PM

                            @tuicemen Thi sis what my iOS app looks like when I reopen it. IMG_4469.PNG

                            T 1 Reply Last reply Jan 26, 2022, 3:31 PM Reply Quote 0
                            • T
                              tuicemen @Matt Packwood
                              last edited by Jan 26, 2022, 3:31 PM

                              @matt-packwood, sorry I don't have a mac to test. Was this after a reboot or just if you close then reopen?
                              I just double checked and see I actually don't have the app on my PC.
                              I shut down my phone then restarted and the app never asked for a password.
                              I suspect it is a security thing that must be set on your mac. Has it always behaved this way? @russ may have some suggestions

                              1 Reply Last reply Reply Quote 0
                              • R
                                Russ @Matt Packwood
                                last edited by Jan 26, 2022, 5:00 PM

                                @matt-packwood, no that's not expected behavior. You should only have to login once. I'll test that and fix it if I can reproduce it. Thank you for reporting it.

                                In the meantime you could use the PWA at https://app.triggercmd.com It's very similar. In fact it's better because it also gives you access to your panels. You should be able to save the PWA app to your iphone as an icon too.

                                Russell VanderMey

                                M 1 Reply Last reply Jan 27, 2022, 12:35 AM Reply Quote 0
                                • M
                                  Matt Packwood @Russ
                                  last edited by Jan 27, 2022, 12:35 AM

                                  @russ The PWA works fine, thanks.

                                  R 1 Reply Last reply Feb 23, 2022, 1:50 AM Reply Quote 1
                                  • T tuicemen moved this topic from Instructions on Jan 31, 2022, 12:13 PM
                                  • R
                                    Russ @Matt Packwood
                                    last edited by Feb 23, 2022, 1:50 AM

                                    @matt-packwood, fyi, the iOS app remembers your login now. Thanks for reporting that problem.

                                    Russell VanderMey

                                    M 1 Reply Last reply Feb 23, 2022, 3:23 PM Reply Quote 0
                                    • M
                                      Matt Packwood @Russ
                                      last edited by Feb 23, 2022, 3:23 PM

                                      @russ I saw that, many thanks!

                                      1 Reply Last reply Reply Quote 0
                                      • R Russ referenced this topic on Jul 9, 2023, 2:28 AM
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