Freezing in Monterey

[Matt Packwood]

@Russ It works for a few minutes then freezes....

[Matt Packwood]

@Russ TRIGGERcmdAgent Helper is running, TRIGGERcmdAgent is Not Responding.

[Russ]

@matt-packwood , bummer. What is TRIGGERcmdAgent Helper? Can you send a screenshot?

[Matt Packwood]

@russ

[Matt Packwood]

@russ
From the "Open Ports":

cwd
/Applications/TRIGGERcmdAgent.app/Contents/Resources/app/src
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/TRIGGERcmdAgent Helper.app/Contents/MacOS/TRIGGERcmdAgent Helper
txt
/private/var/db/oah/279281326358528_279281326358528/1266f2a906e23197a1c950e781683fdf2b4437efdf0aca9f3f65029301b078bb/TRIGGERcmdAgent Helper.aot
txt
/usr/libexec/rosetta/runtime
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/en.lproj/locale.pak
txt
/Library/Apple/usr/libexec/oah/libRosettaRuntime
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Squirrel.framework/Versions/A/Squirrel
txt
/private/var/db/oah/279281326358528_279281326358528/4e03275c3fc0c8d75e1a418fee5e751a30227a524fb8a800421cb2d314a06ea8/Squirrel.aot
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Mantle.framework/Versions/A/Mantle
txt
/private/var/db/oah/279281326358528_279281326358528/3cf89e489b28275962cd7d61cfd61b87b9c0685ef4aa5a4a83ed97bc6b04a681/Mantle.aot
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/ReactiveCocoa.framework/Versions/A/ReactiveCocoa
txt
/private/var/db/oah/279281326358528_279281326358528/f0f2b98a20cfb93677d67ef1646b121cac5ff393513ff4d2322cd1325286ab6c/ReactiveCocoa.aot
txt
/Library/Preferences/Logging/.plist-cache.KJz82Mj6
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/pdf_viewer_resources.pak
txt
/private/var/db/timezone/tz/2021a.3.0/icutz/icutz44l.dat
txt
/System/Library/Extensions/AGXMetal13_3.bundle/Contents/Resources/ds.g13g
txt
/private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.data
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Libraries/libffmpeg.dylib
txt
/private/var/db/oah/279281326358528_279281326358528/5b88d564e2dc20ba94d1551e71f0770ee56bec715fb2073aaa2f2f0b49e45661/libffmpeg.dylib.aot
txt
/System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/MacOS/AppleMetalOpenGLRenderer
txt
/private/var/db/oah/279281326358528_279281326358528/062a5b64cf579bee8e0f91354af64e1dea0741cc8f9b2e1a36be3c98c9e519f3/AppleMetalOpenGLRenderer.aot
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Libraries/libnode.dylib
txt
/private/var/db/oah/279281326358528_279281326358528/deebf460331330236f369b3d9a986a59527d2487f590b920cdc96aec6677a831/libnode.dylib.aot
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
txt
/private/var/db/oah/279281326358528_279281326358528/b9ffe9a6d397aff8c374a102c4113c94a804006d5b4d7174ab293a5fe29f799b/Electron Framework.aot
txt
/usr/share/icu/icudt68l.dat
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/icudtl.dat
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/content_shell.pak
txt
/private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/0/com.apple.LaunchServices.dv/com.apple.LaunchServices-3027-v2.csstore
txt
/usr/lib/dyld
0
/dev/null
1
/dev/null
2
/dev/null
3
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/icudtl.dat
4
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/en.lproj/locale.pak
5
->0xcd22e2ed4300e02b
6
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/content_shell.pak
7
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/pdf_viewer_resources.pak
8
/dev/urandom
9
->0xcd22e2ed43007073
10
/private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.list
11
/private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.data
12
/System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/Resources/default.metallib
13
/System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/Resources/PixelConverter.metallib
14
count=0, state=0xa
15
->0xc010c1d108e52518
16
->0x48c8e5c7172ffc8e
17
count=0, state=0xa
18
->0x4d0e05ff13ebdf7c
19
->0xa9eef662a90bb211

[Russ]

@matt-packwood, do you have any antivirus software on your Mac? You could try disabling that temporarily to see if that's killing the agent somehow. That might explain why it's happening on your mac but no one else has seen it.

[Matt Packwood]

@russ Ah!!!! It is Sophos Anti-Virus... Now I need to see how to stop it "killing TriggerCMD".

[tuicemen]

@matt-packwood, Just an Idea (I don't run a Mac) What if you didn't allow Sophos service to auto load on startup then start the service after TRIGGERcmd had loaded? I suspect Sophos service is loading first.
This seems to indicate you can stop and start Sophos
https://community.sophos.com/on-premise-endpoint/f/sophos-endpoint-software/10616/how-do-i-temporarily-stop-sophos

[Matt Packwood]

@tuicemen I know that what I am about to say is different than your suggestion but I think it is relevant. I started without Sophos working then turned it on, TriggerCMd was killed...

[Russ]

@matt-packwood, thank you. That helps me to know that because I should fix that if I can. I used to use Sophos. It's good AV.

I'll see if I can figure out why Sophos thinks the triggercmd agent is a virus. I hope I can get a free scanner from their site and reproduce the problem. Stay tuned.

EDIT: I scanned with the free SophosScanAndClean_x64.exe tool and it did not identify my Windows TRIGGERcmd agent as a virus. I'll try the Mac version next.

[Matt Packwood]

@russ I am running on an iMac, also I am reaching out to Sophos support...

[Russ]

@matt-packwood, thank you. My Mac Sophos scan came back clean, and the agent still worked afterward, so I'm not going to be able to reproduce it unless maybe I buy a copy of Sophos. Let me know what they say please.

[Matt Packwood]

@russ I got it working, I had to add the agent to the exclusions (see picture).

[Russ]

@matt-packwood, good. Thanks for showing that to other users too.

[Matt Packwood]

@russ No worries, I am having an issue with the iOS app as I have to log in every time, is this the expected behavior?

[tuicemen]

@matt-packwood , I have the same issue with Windows
not my Android phone. It is probably a issue with the OS set not to remember passwords (log in info)

[Matt Packwood]

@tuicemen Thi sis what my iOS app looks like when I reopen it.

[tuicemen]

@matt-packwood, sorry I don't have a mac to test. Was this after a reboot or just if you close then reopen?
I just double checked and see I actually don't have the app on my PC.
I shut down my phone then restarted and the app never asked for a password.
I suspect it is a security thing that must be set on your mac. Has it always behaved this way? @russ may have some suggestions

[Russ]

@matt-packwood, no that's not expected behavior. You should only have to login once. I'll test that and fix it if I can reproduce it. Thank you for reporting it.

In the meantime you could use the PWA at https://app.triggercmd.com It's very similar. In fact it's better because it also gives you access to your panels. You should be able to save the PWA app to your iphone as an icon too.

[Matt Packwood]

@russ The PWA works fine, thanks.