Installation Failed, Failed to extract installer

Phil Davenport · May 9, 2018, 8:37 PM

Installation Failed, Failed to extract installer - the message when i run installer

Have definitely got a 64bit machine running Windows 10 - 64 bit

Russ · May 9, 2018, 10:34 PM

@phil-davenport, I have a couple ideas. You could try right-clicking it and running "As administrator" or maybe just re-download it and try again.

Phil Davenport · May 10, 2018, 7:01 AM

Hi, tried both those options multiple times last night (forgot to say). It seems to come up with this message almost instantly when I try to run the installer. It’s a Ryzen 1800 system, Win 10, 16gb and a vive pro. I use 360 total protection as AV.

Phil Davenport · May 10, 2018, 7:35 AM

This post is deleted!

Phil Davenport · May 10, 2018, 7:52 AM

hope that makes more sense to you than me

Russ · May 10, 2018, 11:06 AM

@phil-davenport, I'm glad you mentioned your AV software! I keep forgetting some AV applications break the installer. Please try temporarily disabling that during the TRIGGERcmd agent install. I think that will work.

Phil Davenport · May 10, 2018, 12:11 PM

sorted

Russ · May 10, 2018, 10:59 PM

@phil-davenport, awesome. I'm glad that worked. Sorry I didn't think of that right away.