Alexa doesn't find the commands

[Mau Rios]

Hello friend, I installed everything correctly, created the commands, but the Alexa app does not recognize them as devices, what do I do?
I installed only the skill TRIGGERcmd Smart Home.

[Russ]

@Mau-Rios, that's strange. Don't give up though, I know we can make this work.

You tried "Remove All" then "Discover" right, and you still don't see your commands as devices?

If so, please try disabling and re-enabling the TRIGGERcmd Smart Home skill here:
https://alexa.amazon.com/spa/index.html#skills/dp/B07P1MMFRP

Also, please go into your user profile and make sure your computer is your default computer:

[Mau Rios]

@Russ said in Alexa doesn't find the commands:

@Mau-Rios, that's strange. Don't give up though, I know we can make this work.

You tried "Remove All" then "Discover" right, and you still don't see your commands as devices?

If so, please try disabling and re-enabling the TRIGGERcmd Smart Home skill here:
https://alexa.amazon.com/spa/index.html#skills/dp/B07P1MMFRP

Also, please go into your user profile and make sure your computer is your default computer:

Friend is there any way for me to communicate with you by email?
I think it would be better for me to send you some prints to help solve my problem.

[Russ]

@Mau-Rios, I just sent you an email.

[Hey Artur]

Hello everyone, I had the same problem with the commands created on the pc. For me it worked filling the "Voice" field and the Ground field as foreground. In a few seconds, Echo found the device. I don't know if this is a feature of the software or if it's a bug. If it is a characteristic, I believe it is necessary to specify that these fields must be filled in this way.

[Russ]

@Hey-Artur, yea for Alexa or Google Assistant to find your commands, you have to fill in the command's Voice field.

Maybe I should change this to say, "Required for Alexa and Google Assistant":

[Enzo Melo Franco]

Alguem pode me ajudar?
Eu formatei meu pc recentemente é quando voltei a instalar o app, minhas rotinas aviam sumido tive que refazê-las, mas ao refazê-las sumiu do alexa, tentei reconectar com a conta do TRIGGERcmd Smart Home, saindo e entrando da conta que fiz, mas simplesmente não resolve, elas não aparecem ou atualizam

[Russ]

@Enzo-Melo-Franco, I might know what's wrong.

Your computer needs to have the "Voice Name" field filled in, or it has to be your default computer.

Your first computer is your default computer, but you had to create a new computer in your account. I suspect your new computer isn't set as your default.

Please go into your profile set your default computer.

[Enzo Melo Franco]

@Russ

está nomeado pelo que sei, eu apaguei o computador antigo e criei um novo porem não resolveu

[Enzo Melo Franco]

@Enzo-Melo-Franco Lembrando que eu quero apenas que a função da alexa funcione, ela não encontra os comandos

[Russ]

@Enzo-Melo-Franco, I see your "Voice Name" field is empty. One way to allow Alexa to find your commands is to click Edit and fill that in.

Or better yet, make your computer your default like this:

1. Click your name in the upper-right corner, and click Profile:
   
2. Select your computer in the Default Computer pulldown.
   
3. Click Submit
   

Alexa will not find your commands on a computer unless one of these is true:

• The computer is your default
• The computer has a "Voice Name"

Your commands also must have a Voice value set in the GUI Editor:

[Enzo Melo Franco]

@Russ Oh, obrigado eu não havia visto essa opção de perfil, tudo resolvido muito obrigado

[Russ]

@Enzo-Melo-Franco said in Alexa doesn't find the commands:

Oh, obrigado eu não havia visto essa opção de perfil, tudo resolvido muito obrigado

Awesome. I'm glad it's working.

[Eduardo Henrique]

@Russ O meu problema é o mesmo do amigo. Já fiz o que vc orientou mais acima mas o app ainda não consegue reconhecer os comandos. O que devo fazer?
Já desinstalei a skill e instalei novamente, renomeei o computador, enfim, já fiz de tudo que foi dito acima.

[Russ]

@Eduardo-Henrique, one thing I don't see in your screenshots is whether your computer is your default. I see it doesn't have a voice name. You could click that Edit button and give it one. It shouldn't need a voice name if it's your default, but it would create your TRIGGERcmd Smart Home devices if not.

The other thing I don't see in your screenshots is whether your commands have a voice word set. That's also necessary.

Please also confirm you've activated the TRIGGERcmd Smart Home Alexa skill, not the TRIGGERcmd skill. They both can be activated, but the TRIGGERcmd Smart Home skill is what you want.

[Eduardo Henrique]

@Russ Já dei o nome ao dispositivo, configurei o computador como o principal e renomeei os comandos e ainda sim não foi possível para a alexa encontrar os comandos. A skill ativada é a TRIGGERcmd Smart Home como orientado.
Seguem os prints

PS: Tem alguma relação com o modelo da alexa? A minha é do modelo de 3ª geração.

PS2: Realizo os mesmos procedimentos e a mensagem que me aparece na primeira vez que tento encontrar os dispositivos pela skill é a que se encontra no segundo print do primeiro post, já quando tento encontrar os dispositivos logo após a instalação da skill, o app apenas sinaliza que não foi possível encontrar qualquer dispositivo

[Russ]

@Eduardo-Henrique, no, the type of Alexa device you have does not matter. You don't even need an Alexa device - you could use your cell phone.

What's your TRIGGERcmd account's email address? Can you send that to me via the forum chat? I checked the account associated with your forum email address and you don't have any computers in that account.

Or did you delete your computer? That would explain it why you don't have any computers in that account.

I wonder if the problem is you have 2 TRIGGERcmd accounts and you've linked the Alexa skill to the account with no computers in it.

[Eduardo Henrique]

@Russ Eu acabei deletando o computador da conta porque acreditei que pudesse refazer o processo desde o inicio, mas infelizmente nada mudou.
O meu email é o mesmo tanto daqui quanto da skill.

Não sei mais o que fazer, acabei só aceitando mesmo kkkkk
Tentei realizar a configuração pelo IFTTT mas também não deu certo

[Russ]

@Eduardo-Henrique, I might know what the problem was if you want to try again.

I see your computer name has a character in it that rendered with a questionmark.

If you delete your c:\Users\(your user)\.TRIGGERcmdData\token.tkn file, then close and re-open TRIGGERcmd Agent, it will prompt you again for the token and re-create your computer, including the commands.

After that, please rename your computer to remove any of these characters:

à, è, ì, ò, ù, À, È, Ì, Ò, Ù
á, é, í, ó, ú, ý, Á, É, Í, Ó, Ú, Ý
â, ê, î, ô, û, Â, Ê, Î, Ô, Û
ã, ñ, õ, Ã, Ñ, Õ

I think that is why the Alexa synchronization is failing. It can't handle that character.

[Eduardo Henrique]

@Russ Amigo, finalmente deu tudo certo.
Assim que realizei a troca do caractere por um normal a alexa reconheceu todos os comandos programados.

Muito obrigado pela ajuda!