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Freezing in Monterey

Mac
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  • M
    Matt Packwood
    last edited by Nov 4, 2021, 10:56 PM

    is anyone having issues with the app/software freezing / locking up in macOS Monterey? I have removed and reinstalled but "no joy".

    Matt

    1 Reply Last reply Reply Quote 0
    • M
      Matt Packwood
      last edited by Nov 7, 2021, 9:45 PM

      Anyone????

      R 1 Reply Last reply Nov 7, 2021, 11:55 PM Reply Quote 0
      • R
        Russ @Matt Packwood
        last edited by Nov 7, 2021, 11:55 PM

        @Matt-Packwood, sorry I'm on the road. I'll upgrade my mac when I get home and try it.

        Does it work at all? Does it freezes then continue or does it stay frozen? How do you fix it when it freezes? Sorry for 20 questions, but it might help.

        If anyone else reading this has Monterey, is the TRIGGERcmd Agent giving you any trouble?

        Russell VanderMey

        1 Reply Last reply Reply Quote 0
        • M
          Matt Packwood
          last edited by Nov 8, 2021, 5:00 PM

          I have "CleanMyMac" so I get a pop-up about frozen apps, the app appears to be frozen so I kill it. If I restart it then it runs for a while (lets say a couple of hours) then freezes again.

          R 1 Reply Last reply Nov 10, 2021, 1:40 AM Reply Quote 0
          • R
            Russ @Matt Packwood
            last edited by Nov 10, 2021, 1:40 AM

            @Matt-Packwood, I tried to upgrade my mac and it said Monterey is not available.

            When it freezes, what happens? Do you click the icon and it does nothing?

            Russell VanderMey

            1 Reply Last reply Reply Quote 0
            • M
              Matt Packwood
              last edited by Nov 11, 2021, 8:04 PM

              It seems like the app freezes if it is started during start-up, if I then kill it and restart it is "good"...

              1 Reply Last reply Reply Quote 0
              • M
                Matt Packwood
                last edited by Nov 18, 2021, 12:26 AM

                Yep, that is the pattern....

                M 1 Reply Last reply Nov 23, 2021, 12:46 AM Reply Quote 0
                • M
                  Matt Packwood @Matt Packwood
                  last edited by Nov 23, 2021, 12:46 AM

                  @Russ I have been messing around and the issue seems to be after a reboot, if the program / app is started "automatically", it then freezes / I force quit, restart and no issues....

                  1 Reply Last reply Reply Quote 0
                  • M
                    Matt Packwood
                    last edited by Jan 12, 2022, 1:16 PM

                    @Russ Has anyone else reported this? Are there any log files I can check?

                    R 2 Replies Last reply Jan 12, 2022, 1:29 PM Reply Quote 0
                    • R
                      Russ @Matt Packwood
                      last edited by Jan 12, 2022, 1:29 PM

                      @matt-packwood , no one except you has reported it yet. My Mac won't upgrade to Monterey but I'll see if AWS offers a way to run it in the cloud. It will be much easier to fix if I can reproduce it.

                      Russell VanderMey

                      T 1 Reply Last reply Jan 12, 2022, 1:55 PM Reply Quote 0
                      • T
                        tuicemen @Russ
                        last edited by Jan 12, 2022, 1:55 PM

                        @russ @Matt-Packwood There is a thread developer forum that may help shed some light on this.

                        1 Reply Last reply Reply Quote 0
                        • R
                          Russ @Matt Packwood
                          last edited by Jan 12, 2022, 11:14 PM

                          @matt-packwood,

                          Can you check under the Login Items tab in System Preferences, Users and Groups? You should have a TRIGGERcmdAgent entry in there. Please delete it (or all of them if you have multiple). Then close and re-open the TRIGGERcmdAgent app. It should re-install the login item.

                          I'm just thinking something might have gone wrong when it was added initially, but I admit, I'm grasping.

                          Screen Shot 2022-01-12 at 6.06.30 PM.png

                          Russell VanderMey

                          1 Reply Last reply Reply Quote 0
                          • M
                            Matt Packwood
                            last edited by Jan 13, 2022, 1:55 PM

                            @Russ it was in Start-Up twice, I followed your instructions and am now testing...

                            M 1 Reply Last reply Jan 14, 2022, 11:55 AM Reply Quote 0
                            • M
                              Matt Packwood @Matt Packwood
                              last edited by Jan 14, 2022, 11:55 AM

                              @Russ It works for a few minutes then freezes....

                              M 1 Reply Last reply Jan 14, 2022, 12:35 PM Reply Quote 0
                              • M
                                Matt Packwood @Matt Packwood
                                last edited by Jan 14, 2022, 12:35 PM

                                @Russ TRIGGERcmdAgent Helper is running, TRIGGERcmdAgent is Not Responding.

                                R 1 Reply Last reply Jan 14, 2022, 12:50 PM Reply Quote 0
                                • R
                                  Russ @Matt Packwood
                                  last edited by Russ Jan 14, 2022, 12:50 PM Jan 14, 2022, 12:50 PM

                                  @matt-packwood , bummer. What is TRIGGERcmdAgent Helper? Can you send a screenshot?

                                  Russell VanderMey

                                  M 2 Replies Last reply Jan 19, 2022, 3:18 PM Reply Quote 0
                                  • M
                                    Matt Packwood @Russ
                                    last edited by Jan 19, 2022, 3:18 PM

                                    @russ Screen Shot 2022-01-19 at 10.18.31 AM.png

                                    1 Reply Last reply Reply Quote 0
                                    • M
                                      Matt Packwood @Russ
                                      last edited by Jan 19, 2022, 9:41 PM

                                      @russ
                                      From the "Open Ports":

                                      cwd
                                      /Applications/TRIGGERcmdAgent.app/Contents/Resources/app/src
                                      txt
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/TRIGGERcmdAgent Helper.app/Contents/MacOS/TRIGGERcmdAgent Helper
                                      txt
                                      /private/var/db/oah/279281326358528_279281326358528/1266f2a906e23197a1c950e781683fdf2b4437efdf0aca9f3f65029301b078bb/TRIGGERcmdAgent Helper.aot
                                      txt
                                      /usr/libexec/rosetta/runtime
                                      txt
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/en.lproj/locale.pak
                                      txt
                                      /Library/Apple/usr/libexec/oah/libRosettaRuntime
                                      txt
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Squirrel.framework/Versions/A/Squirrel
                                      txt
                                      /private/var/db/oah/279281326358528_279281326358528/4e03275c3fc0c8d75e1a418fee5e751a30227a524fb8a800421cb2d314a06ea8/Squirrel.aot
                                      txt
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Mantle.framework/Versions/A/Mantle
                                      txt
                                      /private/var/db/oah/279281326358528_279281326358528/3cf89e489b28275962cd7d61cfd61b87b9c0685ef4aa5a4a83ed97bc6b04a681/Mantle.aot
                                      txt
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/ReactiveCocoa.framework/Versions/A/ReactiveCocoa
                                      txt
                                      /private/var/db/oah/279281326358528_279281326358528/f0f2b98a20cfb93677d67ef1646b121cac5ff393513ff4d2322cd1325286ab6c/ReactiveCocoa.aot
                                      txt
                                      /Library/Preferences/Logging/.plist-cache.KJz82Mj6
                                      txt
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/pdf_viewer_resources.pak
                                      txt
                                      /private/var/db/timezone/tz/2021a.3.0/icutz/icutz44l.dat
                                      txt
                                      /System/Library/Extensions/AGXMetal13_3.bundle/Contents/Resources/ds.g13g
                                      txt
                                      /private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.data
                                      txt
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Libraries/libffmpeg.dylib
                                      txt
                                      /private/var/db/oah/279281326358528_279281326358528/5b88d564e2dc20ba94d1551e71f0770ee56bec715fb2073aaa2f2f0b49e45661/libffmpeg.dylib.aot
                                      txt
                                      /System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/MacOS/AppleMetalOpenGLRenderer
                                      txt
                                      /private/var/db/oah/279281326358528_279281326358528/062a5b64cf579bee8e0f91354af64e1dea0741cc8f9b2e1a36be3c98c9e519f3/AppleMetalOpenGLRenderer.aot
                                      txt
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Libraries/libnode.dylib
                                      txt
                                      /private/var/db/oah/279281326358528_279281326358528/deebf460331330236f369b3d9a986a59527d2487f590b920cdc96aec6677a831/libnode.dylib.aot
                                      txt
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
                                      txt
                                      /private/var/db/oah/279281326358528_279281326358528/b9ffe9a6d397aff8c374a102c4113c94a804006d5b4d7174ab293a5fe29f799b/Electron Framework.aot
                                      txt
                                      /usr/share/icu/icudt68l.dat
                                      txt
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/icudtl.dat
                                      txt
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/content_shell.pak
                                      txt
                                      /private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/0/com.apple.LaunchServices.dv/com.apple.LaunchServices-3027-v2.csstore
                                      txt
                                      /usr/lib/dyld
                                      0
                                      /dev/null
                                      1
                                      /dev/null
                                      2
                                      /dev/null
                                      3
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/icudtl.dat
                                      4
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/en.lproj/locale.pak
                                      5
                                      ->0xcd22e2ed4300e02b
                                      6
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/content_shell.pak
                                      7
                                      /Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/pdf_viewer_resources.pak
                                      8
                                      /dev/urandom
                                      9
                                      ->0xcd22e2ed43007073
                                      10
                                      /private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.list
                                      11
                                      /private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.data
                                      12
                                      /System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/Resources/default.metallib
                                      13
                                      /System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/Resources/PixelConverter.metallib
                                      14
                                      count=0, state=0xa
                                      15
                                      ->0xc010c1d108e52518
                                      16
                                      ->0x48c8e5c7172ffc8e
                                      17
                                      count=0, state=0xa
                                      18
                                      ->0x4d0e05ff13ebdf7c
                                      19
                                      ->0xa9eef662a90bb211
                                      
                                      R 1 Reply Last reply Jan 19, 2022, 10:27 PM Reply Quote 0
                                      • R
                                        Russ @Matt Packwood
                                        last edited by Jan 19, 2022, 10:27 PM

                                        @matt-packwood, do you have any antivirus software on your Mac? You could try disabling that temporarily to see if that's killing the agent somehow. That might explain why it's happening on your mac but no one else has seen it.

                                        Russell VanderMey

                                        M 1 Reply Last reply Jan 22, 2022, 5:38 PM Reply Quote 0
                                        • M
                                          Matt Packwood @Russ
                                          last edited by Jan 22, 2022, 5:38 PM

                                          @russ Ah!!!! It is Sophos Anti-Virus... Now I need to see how to stop it "killing TriggerCMD".

                                          T 1 Reply Last reply Jan 22, 2022, 6:06 PM Reply Quote 0
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