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Error while connecting to Samsung SmartThings

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  • M
    mccloud
    last edited by Oct 2, 2020, 8:43 PM

    Hi!
    I followed the setup instructions for SmartThing and after putting in my username and password I try to select the command.
    Commands are listed ok, but after pressing Done I get an error, something like there is no network connection.
    This is from the SmartThings web log:

    error physicalgraph.app.exception.UnknownDeviceTypeException: Device type 'TRIGGERcmd Switch' in namespace 'vandermeyconsulting' not found. @line 136 (doCall)

    Thanks!

    R 1 Reply Last reply Oct 2, 2020, 9:31 PM Reply Quote 1
    • R
      Russ @mccloud
      last edited by Russ Oct 2, 2020, 9:33 PM Oct 2, 2020, 9:31 PM

      @mccloudl, that error might mean you installed the SmartApp but didn't install the Device Handler.

      https://www.triggercmd.com/forum/topic/29/smartthings-integration-flip-a-virtual-switch-to-run-a-command

      Russell VanderMey

      1 Reply Last reply Reply Quote 0
      • M
        Mitchel Follett
        last edited by Jan 12, 2021, 12:31 AM

        I'm having the same issue and I have both the device handler and smartapp correctly installed as per the guide, I've checked and republished the code twice and still no dice.

        Thanks.

        R 1 Reply Last reply Jan 12, 2021, 11:19 PM Reply Quote 0
        • R
          Russ @Mitchel Follett
          last edited by Russ Jan 12, 2021, 11:22 PM Jan 12, 2021, 11:19 PM

          @Mitchel-Follett, can you send screenshots?

          Do you get the same error in your log that mccloud showed?

          This is what mine looks like:

          SmartApp:
          5cf670db-7bfc-483b-a557-1343a8239b29-image.png

          354437ae-ca4c-4e9e-8fa2-a496eee9b64d-image.png

          Device Handler:
          f5496d39-ebd3-4cf5-bc61-58ea31fcfc94-image.png

          7d3b828c-a484-47b4-a62d-2f7f07e70ead-image.png

          Russell VanderMey

          1 Reply Last reply Reply Quote 0
          • R
            rkstormer
            last edited by Aug 20, 2021, 3:20 PM

            I'm getting a similar error on Android. Screenshots attached, including live log. I have the same problem when I tried on my iPad as well and have the same problem except I don't get the error message, it just stays stuck at the black screen with a next button. I did install both the smart app and device handler, and removed and reinstalled again, and my phone does have an internet connection. I've also triple checked my email and password I use for triggercmd.

            photo_2021-08-20_09-52-30.jpg photo_2021-08-20_09-52-26.jpg 2021-08-20_10-13-29.png

            R 1 Reply Last reply Aug 21, 2021, 12:04 AM Reply Quote 0
            • R
              Russ @rkstormer
              last edited by Russ Aug 21, 2021, 1:07 PM Aug 21, 2021, 12:04 AM

              @rkstormer, thanks for your patience. I'm glad we got it figured out.

              FYI, this typo was the problem with the SmartApp code. This commit fixes it, so you can upgrade to the latest version of the code now and it should work fine.

              https://github.com/rvmey/SmartThingsPublic/commit/354a7bd74ae911197433c476f0c59c1dba5de91a#diff-cf70bb620d755db3e5a6ede5fd18e43d1b639309fa4e7b63c3e2e9222b2b3992

              Russell VanderMey

              1 Reply Last reply Reply Quote 0
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