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Subscription Issue

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  • E
    esaltat
    last edited by Sep 17, 2021, 9:32 PM

    Hi Russel,

    I just recently made a payment through Paypal and canceled the renewal however I didn't know that it would also cancel the service. Is it possible to get the service for the paid period? or just cancel the subscription renewal and not pay twice? thanks.

    R 1 Reply Last reply Sep 18, 2021, 2:10 AM Reply Quote 0
    • R
      Russ @esaltat
      last edited by Sep 18, 2021, 2:10 AM

      @esaltat, thanks for subscribing. That's a common mistake. I just sent a refund. If you want to re-subscribe, I recommend setting a reminder for 11 months or so from now to decide whether to cancel then. Paypal's subscription system is binary - you're either subscribed or not, and if you cancel, you lose your subscription benefits right away.

      Russell VanderMey

      1 Reply Last reply Reply Quote 0
      • E
        esaltat
        last edited by Sep 20, 2021, 4:37 AM

        Thanks!, I resubscribed.

        1 Reply Last reply Reply Quote 0
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