Suddelny agent wont connect

fennectech · Dec 26, 2020, 4:15 AM

oken saved for next time.
Tokenfile: /home/fennectech/.TRIGGERcmdData/token.tkn
ComputerIDfile: /home/fennectech/.TRIGGERcmdData/computerid.cfg
Logging in with saved token to run foreground tasks.
Computer ID 5fe6b77c5191360019a0b662 saved for next time.
Write backup completed.
Initiated command removals
Initiated command adds
Added volume

    Socket is trying to reconnect to https://www.triggercmd.com...

-|>- (attempt #1)

    Socket is trying to reconnect to https://www.triggercmd.com...

-|>- (attempt #2)

Russ · Dec 26, 2020, 2:57 PM

@fennectech, is it still happening or was it a temporary problem? I just tested it on my computer and it's working for me.

If it's still happening, please confirm that computer has Internet access.

fennectech · Dec 26, 2020, 5:20 PM

Computer DEFINITLY has network access and its able to connect and stuff for the initial setup. And I’m able to use the internet from the machine. And the issue is still happening.

Russ · Dec 28, 2020, 3:09 AM

@fennectech, can you run this command to verify you're not using a proxy server?

env | grep -i proxy

It seems normal API calls are working but the websocket won't connect. I've seen that when I've tried to use a proxy server.

Do you have a special firewall that decrypts and re-encrypts your traffic by chance?

EDIT: We figured it out - @fennectech's Linux box had Node JS version 15 installed and apparently that doesn't work. We downgraded to version 14 and it worked fine.

fennectech · Dec 28, 2020, 3:30 AM

After doinga bit of testing i can confirm it breaks between nodejs-15.0.1-1 and nodejs-15.3.0-1 Ill keep looking and see if I can get a hold of any other versions of node so I can tell you the last version it worked on Narrowing dow the search for what broke it

Russ · Dec 29, 2020, 12:30 AM

Thanks @fennectech. Good info.