Can't find email address

Steve Lee

I just got a subscription renewal annoucement but thought I already cancelled
I retired and checked to see if set up but missed the very obscure text saying I was subscribed - needs to stand out not be lost in sea of text. AS remidner that about to take next payment would be nice too.

Great service but I now have no need.

Would love a refund but have now closed paypal account. I could not see any subscriptions there either - sigh.

Thanks for a great service.

Russ

@Steve-Lee, I found your subscription was still active. I just sent you your paypal email address via private chat, in case you closed a different paypal account. I'll cancel your subscription now.

Steve Lee

@Russ thanks, emails a bit confusing as forward old to current. Hard to tell what's happening.

I got a cancell message which surprises me as thought paypal account closed.

I also just made a new payment! I think as got message.

Steve

Steve Lee

@Steve-Lee transaction 9YT04937SS283401L was just taken from my credit card. No refund with your cancellation.

Steve Lee

@Steve-Lee can you shed anyight on subscriptions!?

When I log into my PayPal account I see no activity for 90 days, despite your subscription renewal. I can find no subscriptions either. I really don't get it.

The lack of visibility on both PP and your site is why I thought I had already terminated, leaded to unwanted renewal.

Thanks.

Steve.

Steve Lee

@Steve-Lee pappal claim that is how they operate as payment gateway. So despite sending branded email with my account emailed address, it was a guest transaction, so not associated with account.

So I guess you manage the subscription yourself. Unlike stripe where they manage.

So I learnt.

Poor paypal service design IMHO!

Thanks for cancelling it though.

Steve

Xarli

Since your PayPal’s closed, maybe try reaching out to their support team directly?