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It doesn't work on my Windows 11

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  • G
    Gabriel Martins
    last edited by Jun 10, 2024, 7:49 PM

    Can anybody help me? I recently installed the program on my ThinkCentre with Windows 11 and the program does not open, displaying an error message. So I can't execute my voice commands.

    R 1 Reply Last reply Jun 10, 2024, 8:04 PM Reply Quote 0
    • R
      Russ @Gabriel Martins
      last edited by Jun 10, 2024, 8:04 PM

      @Gabriel-Martins , please try uninstalling and reinstalling the agent. Also, if you get the error again please send a screenshot of the error. If you have Avast antivirus, please disable it during the install.

      Russell VanderMey

      G 1 Reply Last reply Jun 11, 2024, 11:18 AM Reply Quote 0
      • G
        Gabriel Martins @Russ
        last edited by Jun 11, 2024, 11:18 AM

        @Russ I followed the step by step instructions you gave me. I still can't install it, it shows the following error message:
        f5a9b2fd-70e3-434e-9a0e-5b3a0fdc3c56-image.png

        R 1 Reply Last reply Jun 11, 2024, 10:39 PM Reply Quote 0
        • R
          Russ @Gabriel Martins
          last edited by Jun 11, 2024, 10:39 PM

          @Gabriel-Martins, can you click Open Setup Log and send me the contents? I'm hoping that will give me a clue. I just downloaded the latest version and tested it myself and it installed ok for me.

          Russell VanderMey

          G 1 Reply Last reply Jun 22, 2024, 11:31 PM Reply Quote 0
          • G
            Gabriel Martins @Russ
            last edited by Jun 22, 2024, 11:31 PM

            Hi @Russ ! Sorry for the delay in responding to you. I clicked on Setup Log, and nothing happened. After the first error, the program is uninstalled from the PC. I've tried everything, and the same error continues.

            R 1 Reply Last reply Jun 23, 2024, 2:00 AM Reply Quote 0
            • R
              Russ @Gabriel Martins
              last edited by Jun 23, 2024, 2:00 AM

              @Gabriel-Martins you could try the new version I just released, but I don't have confidence it will solve that error.

              Do you have admin access on your Windows PC? What Antivirus do you use?

              Russell VanderMey

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