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Installation on Second Mac

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  • A
    abaratz @Russ
    last edited by Apr 19, 2024, 9:40 PM

    @Russ Thanks.

    Yes, I have tried quitting and restarting the agent.

    I’ll try editing the json for now.

    R 1 Reply Last reply Apr 19, 2024, 9:57 PM Reply Quote 0
    • R
      Russ @abaratz
      last edited by Russ Apr 19, 2024, 11:05 PM Apr 19, 2024, 9:57 PM

      @abaratz , I don't see the same problem on my mac. Which Mac CPU are you running? I'm running an Intel.

      Screenshot 2024-04-19 at 5.56.40 PM.png

      FYI, I also deleted my agent and re-installed it after upgrading to 4.4.1 and it's still working for me.

      Russell VanderMey

      1 Reply Last reply Reply Quote 0
      • A
        abaratz
        last edited by Apr 20, 2024, 12:41 PM

        @Russ I’m using a new MacAir with an M3 processor - Apple silicon.

        1 Reply Last reply Reply Quote 0
        • A
          abaratz
          last edited by Apr 20, 2024, 12:43 PM

          @Russ Also, the OS is 10.4.1, not 4.4.1.

          1 Reply Last reply Reply Quote 0
          • A
            abaratz
            last edited by Apr 20, 2024, 1:20 PM

            @Russ Oops - That’s 14.4.1 on the OS. Sorry.

            R 1 Reply Last reply Apr 20, 2024, 1:38 PM Reply Quote 0
            • R
              Russ @abaratz
              last edited by Russ Apr 20, 2024, 4:18 PM Apr 20, 2024, 1:38 PM

              @abaratz, ok, we have the same OS. I meant 14.4.1 when I wrote 4.4.1 above. I hope it's not a CPU issue but I'll do some research and testing with Apple silicon. I'm pretty sure it has worked on Apple silicon though, so I doubt that's it.

              If you haven't tried uninstalling / re-installing, that's something you could try. Also, what antivirus software do you have, if any.

              Thank you for your help and patience BTW.

              EDIT: I just tried it on a Mac with an M1 Applic silicon chip and it worked for me.

              Russell VanderMey

              A 1 Reply Last reply Apr 20, 2024, 5:52 PM Reply Quote 0
              • A
                abaratz @Russ
                last edited by Apr 20, 2024, 5:52 PM

                @Russ Yes - I have tried uninstalling and re-installing, but the result was the same. Also, I just shutdown the Mac and restarted it. I watched the menu bar closely during the startup and TC showed up in the menu bar for about two seconds and then went away. Odd. In any case, thanks for trying.

                Alan.

                A 1 Reply Last reply Apr 20, 2024, 5:54 PM Reply Quote 0
                • A
                  abaratz @abaratz
                  last edited by Apr 20, 2024, 5:54 PM

                  @Russ And, no antivirus software other than what comes with the OS. Thanks.

                  A 1 Reply Last reply Apr 20, 2024, 8:07 PM Reply Quote 0
                  • A
                    abaratz @abaratz
                    last edited by Apr 20, 2024, 8:07 PM

                    @Russ By the way, editing the commands.json file worked. Thanks for suggesting that.

                    R 1 Reply Last reply Apr 20, 2024, 10:21 PM Reply Quote 0
                    • R
                      Russ @abaratz
                      last edited by Russ Apr 21, 2024, 6:46 PM Apr 20, 2024, 10:21 PM

                      @abaratz, you're welcome. I'm glad that worked as a work-around. Thank you for reporting the problem too.

                      If anyone else experiences this problem, please tell me.

                      Russell VanderMey

                      1 Reply Last reply Reply Quote 0
                      • R Russ referenced this topic on May 28, 2024, 8:33 PM
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