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I clicked the SignIn button, but there is no response.

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  • H
    HeeHang
    last edited by Jun 21, 2023, 9:25 AM

    I signed up today.
    And I downloaded "TRIGGERcmdAgentSetup.exe" and installed it.
    My OS is Windows 11 Pro.
    After entering my token value and ComputerName, I clicked the SignIn button,
    but there is no response.
    When I run ping in the console, I get the following output:


    Pinging www.triggercmd.com [52.206.229.140] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 52.206.229.140:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    R 1 Reply Last reply Jun 21, 2023, 12:09 PM Reply Quote 0
    • R
      Russ @HeeHang
      last edited by Russ Jun 21, 2023, 1:09 PM Jun 21, 2023, 12:09 PM

      @HeeHang-Seo, thank you for reporting it.

      I just test it on a Win10 and a Win11 PC and it worked for me on both.

      Can you try it without entering a computer name? That should work, but I'm curious because that's a relatively new feature.

      I wonder if you have a firewall built into your antivirus software that could be blocking it's outbound traffic.

      FYI, it's normal that the ping doesn't respond. The server-side firewall is configured not to respond to ICMP traffic.

      Russell VanderMey

      H 1 Reply Last reply Jun 21, 2023, 2:30 PM Reply Quote 0
      • H
        HeeHang @Russ
        last edited by Jun 21, 2023, 2:30 PM

        @Russ
        Sign in was successful without entering a computer name.
        thank you

        R 1 Reply Last reply Jun 22, 2023, 8:09 PM Reply Quote 0
        • R
          Russ @HeeHang
          last edited by Jun 22, 2023, 8:09 PM

          @HeeHang, good. Can I ask what computer name you gave it when it failed? I wonder if there was a special character in it or something that I didn't test for.

          Russell VanderMey

          1 Reply Last reply Reply Quote 0
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