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Customer Support? TRIGGERcmdAgent keeps stopping

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  • F
    Frank Malczewski @Russ
    last edited by Apr 28, 2023, 5:11 PM

    @Russ I use Norton 360, and it is set up to automatically download but not restart the computer.

    As for the second suggestion, I did right-click and select UPDATE AGENT. Is that what you mean, or should I stop the agent, go to CONTROL PANEL / PROGRAMS and FEATURES and delete it there? And what is the most-recent version?

    Thanks.

    Frank

    R 1 Reply Last reply Apr 28, 2023, 9:19 PM Reply Quote 0
    • R
      Russ @Frank Malczewski
      last edited by Russ Apr 28, 2023, 9:26 PM Apr 28, 2023, 9:19 PM

      @Frank-Malczewski, the most recent version is 1.0.31 now that I just uploaded it.

      Right-clicking the tray icon and clicking Update Agent should do about the same thing as uninstalling it and then re-installing it.

      Can you try excluding the TRIGGERcmd agent from antivirus? It's installed here:

      C:\Users\(your user)\AppData\Local\TRIGGERcmdAgent
      

      Russell VanderMey

      F 1 Reply Last reply May 1, 2023, 10:01 PM Reply Quote 0
      • F
        Frank Malczewski @Russ
        last edited by May 1, 2023, 10:01 PM

        @Russ I did that. Will update in a week or so; earlier if it crashes....

        R 1 Reply Last reply May 1, 2023, 10:05 PM Reply Quote 0
        • R
          Russ @Frank Malczewski
          last edited by May 1, 2023, 10:05 PM

          @Frank-Malczewski, ok, thank you.

          Russell VanderMey

          F 1 Reply Last reply May 10, 2023, 12:31 PM Reply Quote 0
          • F
            Frank Malczewski @Russ
            last edited by May 10, 2023, 12:31 PM

            @Russ So today I found it was not working again 😞 I have attached the most recent screen shot.2023-05-10 08_17_02-Window.jpg

            Thanks.

            R 1 Reply Last reply May 10, 2023, 9:15 PM Reply Quote 0
            • R
              Russ @Frank Malczewski
              last edited by May 10, 2023, 9:15 PM

              @Frank-Malczewski, bummer!

              I hope other people aren't having that problem.

              Can you try this older version?
              https://triggercmdagents.s3.amazonaws.com/TRIGGERcmdAgentSetup25good_b4_i18n.exe

              Maybe one of my recent changes broke something. This one is from before I updated a bunch of node modules.

              Russell VanderMey

              F 2 Replies Last reply May 29, 2023, 12:47 AM Reply Quote 0
              • F
                Frank Malczewski @Russ
                last edited by May 29, 2023, 12:47 AM

                @Russ So sorry Russ. Forgot to check for a reply. I will download and try the older version right now. But a FYI, in the past 17 days it did not fail...

                1 Reply Last reply Reply Quote 0
                • F
                  Frank Malczewski @Russ
                  last edited by May 29, 2023, 12:49 AM

                  @Russ Uh oh. Just stopped TCA and tried to run the .exe and it failed. Do I need to first remove it? I did save the log file for the failure if you want it...

                  R 1 Reply Last reply May 29, 2023, 1:44 AM Reply Quote 0
                  • R
                    Russ @Frank Malczewski
                    last edited by May 29, 2023, 1:44 AM

                    @Frank-Malczewski, to downgrade, yes, you have to uninstall it before installing the older version. You won't lose your data though. That's stored separately in your c:\Users\(your user)\.TRIGGERcmdData folder.

                    Also, yes, please post your error log. There might be something useful in it.

                    Russell VanderMey

                    F 1 Reply Last reply May 29, 2023, 2:26 AM Reply Quote 0
                    • F
                      Frank Malczewski @Russ
                      last edited by May 29, 2023, 2:26 AM

                      @Russ how do I send it? Its too large to cut and paste. Also, I did have to reboot and then was able to use the .exe. But then I selected "UPDATE AGENT". Did I screw up and update the 'old' version?

                      R 1 Reply Last reply May 29, 2023, 1:43 PM Reply Quote 0
                      • R
                        Russ @Frank Malczewski
                        last edited by May 29, 2023, 1:43 PM

                        @Frank-Malczewski, I sent you my email address just now.

                        Also, yes, if you clicked Update Agent, it would upgrade to the latest version. Sorry, if you want to test the old version you'll need to uninstall, then install that old version again.

                        Russell VanderMey

                        F 1 Reply Last reply Jun 13, 2023, 11:59 AM Reply Quote 0
                        • F
                          Frank Malczewski @Russ
                          last edited by Jun 13, 2023, 11:59 AM

                          @Russ Morning Russ. So I did reinstall the old version. Ran for quite a while but today my commands did not work so I checked my computer to find it crashed again:

                          Clipboard01.jpg

                          As always, I just closed it and restarted it with no issue. Maybe I need to create a routine where it daily shuts down and starts up?

                          Other thoughts?

                          Frank

                          R 1 Reply Last reply Jun 13, 2023, 9:10 PM Reply Quote 0
                          • R
                            Russ @Frank Malczewski
                            last edited by Jun 13, 2023, 9:10 PM

                            @Frank-Malczewski, ok that's good to know at least - that it happens with the old version too.

                            Are you using any special settings for your page file or are you using defaults? This article suggested adding more paging memory. https://www.reddit.com/r/pcgamingtechsupport/comments/t0v5fn/getting_this_error_on_elden_ring

                            What is your Antivirus software? I might want to try running the same software to try to reproduce the issue.

                            As a workaround, you could create a Windows scheduled task to periodically kill the agent and re-run it, like this:

                            taskkill /f /im triggercmdagent.exe
                            %LOCALAPPDATA%\TRIGGERcmdAgent\TRIGGERcmdAgent.exe
                            

                            Russell VanderMey

                            F 1 Reply Last reply Jun 21, 2023, 8:44 PM Reply Quote 0
                            • F
                              Frank Malczewski @Russ
                              last edited by Jun 21, 2023, 8:44 PM

                              @Russ Hi Russ,

                              I have not changed any setting for page file. When I go to that setting location for Virtual Memory, it was set to AUTO, so I turned it off and set 2048 as the initial size and 8192 as the MAX.

                              I am running Norton 360 Premium.

                              And I will add that task.

                              Thanks, and sorry again for the delay. Been very busy.

                              Frank

                              R 1 Reply Last reply Jun 22, 2023, 8:08 PM Reply Quote 0
                              • R
                                Russ @Frank Malczewski
                                last edited by Jun 22, 2023, 8:08 PM

                                @Frank-Malczewski, thanks for the info.

                                My suspicioin is Norton 360 is killing it for some reason. Did you ever try excluding the TRIGGERcmdAgent folder?

                                C:\Users\(your user)\AppData\Local\TRIGGERcmdAgent
                                

                                Russell VanderMey

                                F 1 Reply Last reply Jun 25, 2023, 3:53 PM Reply Quote 0
                                • F
                                  Frank Malczewski @Russ
                                  last edited by Jun 25, 2023, 3:53 PM

                                  @Russ Hi Russ. Yes, we did that a while back. 2023-06-25 11_51_00-Server - AnyDesk.jpg
                                  This is under the AntiVirus scan section. Is there another area to look as well?

                                  R 1 Reply Last reply Jun 25, 2023, 4:00 PM Reply Quote 0
                                  • R
                                    Russ @Frank Malczewski
                                    last edited by Russ Jun 25, 2023, 4:01 PM Jun 25, 2023, 4:00 PM

                                    @Frank-Malczewski , thanks for showing me the config.

                                    Yes, please try excluding the whole C:\Users\Home\AppData\Local\TRIGGERcmdAgent folder. I suspect Norton is blocking something in there besides the .exe.

                                    Russell VanderMey

                                    F 2 Replies Last reply Jun 27, 2023, 1:04 AM Reply Quote 0
                                    • F
                                      Frank Malczewski @Russ
                                      last edited by Jun 27, 2023, 1:04 AM

                                      @Russ OK. I just made that change. Lets see if the recent changes helps. I'll be in touch...

                                      1 Reply Last reply Reply Quote 0
                                      • F
                                        Frank Malczewski @Russ
                                        last edited by Sep 5, 2023, 7:43 PM

                                        @Russ Hi Russ. Well, its been a couple of months without any issues UNTIL yesterday, when I noticed I couldn't trigger any lights and checked my server to find: 68245a65-975b-4b72-a531-56a31c084510-image.png
                                        If you remember, I set it up to restart every week on Sunday.
                                        95addac3-06dd-4e1b-b51c-b3fa45065408-image.png

                                        I also saw that multiple (3) TRIGGERcmdAGents were showing in the system tray. I had to acknowledge the error and manually restart it.
                                        Was wondering if you had any other users seeing this happen since spring.

                                        Thanks

                                        Frank

                                        R 1 Reply Last reply Sep 5, 2023, 9:16 PM Reply Quote 0
                                        • R
                                          Russ @Frank Malczewski
                                          last edited by Sep 5, 2023, 9:16 PM

                                          @Frank-Malczewski, no, I don't know of anyone else who's had that error yet.

                                          When I googled for that error I saw multiple suggestions to use this command:

                                          sfc /scannow
                                          

                                          It might be worth a try.

                                          I've seen that issue with multiple TRIGGERcmd tray icons - that's from killing the agent and re-running it. When you hover over the icon for one of the processes that was already killed, the icon disappears.

                                          Russell VanderMey

                                          F 4 Replies Last reply Sep 6, 2023, 12:35 AM Reply Quote 0
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