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Can't connect my account, don't get a token prompt after install

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  • A
    Alexander Cleary
    last edited by Nov 19, 2021, 1:24 PM

    Can't use this service at all, seems good in theory, but i don't get a popup to input a token after install on windows 10 so it's pretty much useless to me, i can't do anything

    R 1 Reply Last reply Nov 19, 2021, 1:31 PM Reply Quote 0
    • R
      Russ @Alexander Cleary
      last edited by Nov 19, 2021, 1:31 PM

      @alexander-cleary, you could try deleting your c:\(username).TRIGGERcmdData folder, then close and re-open the TRIGGERcmdAgent app. It should re-create that data folder and prompt you for a token.

      Did you get any errors during install?

      Do you have the TRIGGERcmd icon in your tray?

      a9ef0821-f4ea-4157-8c0e-6bef33e309c4-image.png

      Russell VanderMey

      A 3 Replies Last reply Nov 19, 2021, 1:59 PM Reply Quote 0
      • A
        Alexander Cleary @Russ
        last edited by Nov 19, 2021, 1:59 PM

        @russ

        Thanks, that worked, i deleted it and it prompted me

        i'm really struggling to understand how the instructions are laid out here, i'm having the following issues

        1. Text command editor. I'll make changes in that, press save and nothing is changed when i open it back up even when i press save

        2. I'm trying to create some basic commands just to test, for example open word. I've tried pasting the location of the exe in the command such as

        "C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE"

        But when i press run it doesn't open the exe

        i've also tried putting Open "C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE"

        but it doesn't work

        is there a tutorial somewhere that explains how create these commands?

        1 Reply Last reply Reply Quote 0
        • A
          Alexander Cleary @Russ
          last edited by Nov 19, 2021, 2:05 PM

          @russ so i just figured out how to open word. I use "Start" and i don't need to put the file number, just the exe

          How would I open up an excel file on my desktop, i'm struggling to work that out

          1 Reply Last reply Reply Quote 0
          • A
            Alexander Cleary @Russ
            last edited by Nov 19, 2021, 2:29 PM

            @russ okay.... i'm making progress here, i figured out that i can create a bat file to open the excel file

            how do i trigger the bat file command?

            R 1 Reply Last reply Nov 20, 2021, 4:31 PM Reply Quote 0
            • R
              Russ @Alexander Cleary
              last edited by Russ Nov 20, 2021, 4:34 PM Nov 20, 2021, 4:31 PM

              @alexander-cleary, you trigger a .bat command by putting the full path to that .bat file in the command field. Like this:

              bdadcb88-f150-4501-9295-5198341884a3-image.png

              Also, to open a particular spreadsheet, you don't need a .bat file. You can create a command like this:

              1d23a58b-e983-45da-a829-157f5f9aef82-image.png

              Russell VanderMey

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