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Integromat connect keeps breaking

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  • I
    Irfan Khan
    last edited by Aug 8, 2021, 3:53 PM

    I have an integration with Integromat to triggercmd... but several times a day the connection fails and need restablished. Do you know of anything on your end that would cause this? I havent had this issue at all with any other integromat integrations.

    "- Failed to verify connection 'My TRIGGERcmd connection'. [400] invalid_request"

    R 1 Reply Last reply Aug 8, 2021, 6:35 PM Reply Quote 0
    • R
      Russ @Irfan Khan
      last edited by Russ Aug 8, 2021, 6:43 PM Aug 8, 2021, 6:35 PM

      @Irfan-Khan, thanks for letting me know.

      When I first went into Integromat and tried my scenario, I saw this error too. I re-authorized my connection and it's working. I'll try it again later to see if it fails again.

      • Failed to verify connection 'My TRIGGERcmd connection'. [400] invalid_request

      Russell VanderMey

      1 Reply Last reply Reply Quote 0
      • I
        Irfan Khan
        last edited by Aug 8, 2021, 6:54 PM

        Thanks. Several times i had to re-authorize. It works at first, then breaks. then i go into the connections list of Integromat and re-authorize, and it works again. but then at random times the authorization breaks again.

        1 Reply Last reply Reply Quote 0
        • I
          Irfan Khan
          last edited by Aug 8, 2021, 7:32 PM

          happened again just now... connection needed re-authorized

          R 1 Reply Last reply Aug 8, 2021, 7:56 PM Reply Quote 0
          • R
            Russ @Irfan Khan
            last edited by Russ Aug 8, 2021, 8:29 PM Aug 8, 2021, 7:56 PM

            @Irfan-Khan, so far it's still working for me, but I'll keep trying to reproduce it.

            Do you by chance have multiple connections to your account? That's one thing that I think would cause this.

            Also, do you have an idea of how long it takes to stop working after you re-authorize? I wonder if the token is expiring and failing to renew for some reason.

            EDIT: It just failed for me. It seems like it might break after 1 or 2 hours. I'm looking into it. Thanks again for reporting the problem. <- I thought it failed for me but it turns out I was testing in another browser with an account I haven't used in a long time. So actually I haven't been able to reproduce the problem after I reauthorized my connection.

            EDIT2: I opened a support case with Integromat about this because when it fails, I don't even see a request to my servers. I think I'll need their help to resolve it.

            Russell VanderMey

            I 1 Reply Last reply Aug 8, 2021, 8:43 PM Reply Quote 0
            • I
              Irfan Khan @Russ
              last edited by Aug 8, 2021, 8:43 PM

              @Russ seems like it takes a 1-4 hours to fail. I dont have a good estimate on it since its not in production use yet so there are large gaps in usage

              R 2 Replies Last reply Aug 10, 2021, 2:40 AM Reply Quote 0
              • R
                Russ @Irfan Khan
                last edited by Russ Aug 11, 2021, 12:57 AM Aug 10, 2021, 2:40 AM

                @Irfan-Khan, I tried it just now and it failed for me. Still working on it. Sorry about this.

                EDIT: I think I found the problem. I reproduced it in the dev environment and fixed it there. I need to wait about an hour and test it in production, and if it still works, I'll submit the change and wait for Integromat to approve it.

                EDIT2: I tested it and it's still working for me, so I submitted the change. Stay tuned.

                Russell VanderMey

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                • R
                  Russ @Irfan Khan
                  last edited by Aug 15, 2021, 3:20 PM

                  @Irfan-Khan, it should work for you now.

                  Integromat published the change I made to fix it. Please try it again.

                  Russell VanderMey

                  I 1 Reply Last reply Aug 25, 2021, 4:57 PM Reply Quote 0
                  • I
                    Irfan Khan @Russ
                    last edited by Aug 25, 2021, 4:57 PM

                    @Russ looks like its been stable! thank you!

                    1 Reply Last reply Reply Quote 1
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