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Installation has failed

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  • D
    dpes
    last edited by dpes Mar 4, 2021, 5:09 PM Mar 4, 2021, 5:08 PM

    Re: Can't install the Setup

    Can someone help me? Same error when I try to install.

    Windows 10, x64.

    d781eeeb-cf78-45f8-a23b-322697f0d866-image.png

    R 1 Reply Last reply Mar 5, 2021, 12:00 AM Reply Quote 0
    • R
      Russ @dpes
      last edited by Mar 5, 2021, 12:00 AM

      @dpes, I've seen install errors when it's 32bit Windows, but you wrote "Windoes 10, x64" above. I've also seen it happen with certain types of antivirus software. You could copy/paste the setup log here. It might provide a clue.

      Russell VanderMey

      D 1 Reply Last reply Mar 5, 2021, 9:32 AM Reply Quote 0
      • D
        dpes @Russ
        last edited by Mar 5, 2021, 9:32 AM

        @Russ After reboot my system, the installation worked. Thanks!!

        1 Reply Last reply Reply Quote 0
        • K
          kellanist
          last edited by Mar 5, 2021, 2:23 PM

          @Russ I got the same error after uninstalling and then attempting to reinstall this morning. I'll restart and give it another go. I took a look at the log but I can't copypasta it on there due to length.

          Let me paste a couple entries that caught my eye in terms of the failed install:

          2020-04-24 09:14:11> Program: Starting Squirrel Updater: --install .
          2020-04-24 09:14:11> Program: Starting install, writing to C:\Users\kadamson\AppData\Local\SquirrelTemp
          2020-04-24 09:14:11> Program: About to install to: C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent
          2020-04-24 09:14:11> Program: Install path C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent already exists, burning it to the ground
          2020-04-24 09:14:12> Utility: DeleteDirectory: could not delete - C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent\app-1.0.22\resources\app\src: System.IO.IOException: The process cannot access the file 'C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent\app-1.0.22\resources\app\src' because it is being used by another process.
          at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
          at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data)
          at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)
          at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
          2020-04-24 09:14:13> Utility: DeleteDirectory: could not delete - C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent\app-1.0.22\resources\app: System.IO.IOException: The directory is not empty.

          2021-03-05 09:04:01> Program: Starting install, writing to C:\Users\kadamson\AppData\Local\SquirrelTemp
          2021-03-05 09:04:01> Program: About to install to: C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent
          2021-03-05 09:04:01> Program: Install path C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent already exists, burning it to the ground
          2021-03-05 09:04:01> IEnableLogger: Failed to remove existing directory on full install, is the app still running???: System.UnauthorizedAccessException: Access to the path 'C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent\app-1.0.25\resources\app\src\node.exe' is denied.

          Win10 64. 20H2. Running as a full admin and also use "Run as admin". AV is Windows Defender.

          One question I did have. What is going on with the Discord, Teams, Whatsapp stuff that I'm seeing in the log? What are you doing in these folders?

          3912> 2020-03-12 16:59:13> Program: About to install to: C:\Users\kadamson\AppData\Local\Discord why is it installing in the Discord AppData folder?

          1 Reply Last reply Reply Quote 0
          • K
            kellanist
            last edited by Mar 5, 2021, 3:14 PM

            Restarting worked for me as well. Installed successfully and the service launched automatically.

            R 1 Reply Last reply Mar 6, 2021, 1:11 AM Reply Quote 0
            • R
              Russ @kellanist
              last edited by Mar 6, 2021, 1:11 AM

              Oh, sweet @kellanist. I just answered you on the other thread. I'll link that one here.

              Russell VanderMey

              1 Reply Last reply Reply Quote 0
              • T tuicemen moved this topic from Instructions on Jan 31, 2022, 12:32 PM
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