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Subscription problem

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  • G
    Giaretta
    last edited by Dec 22, 2020, 5:07 PM

    I made the payment through paypal, and canceled the renewal. I was not aware that this would cancel the service I just paid for. Is it possible to release the functions for the paid period, or cancel for subscription renewal, without having to pay twice?

    R 1 Reply Last reply Dec 22, 2020, 11:14 PM Reply Quote 0
    • R
      Russ @Giaretta
      last edited by Dec 22, 2020, 11:14 PM

      @Giaretta, no problem. I sent a refund from paypal.

      Russell VanderMey

      1 Reply Last reply Reply Quote 1
      • G
        Giaretta
        last edited by Dec 23, 2020, 1:22 AM

        thanks man !

        1 Reply Last reply Reply Quote 0
        • H
          Haresh Shah
          last edited by Dec 23, 2020, 12:23 PM

          Hi, I paid for the subscription a few minutes back but it is still showing as unsubscribed/free account. My account email and Paypal account email are different. Can that be the cause. Please help. Need to setup the account urgently.

          R 1 Reply Last reply Dec 23, 2020, 1:03 PM Reply Quote 0
          • R
            Russ @Haresh Shah
            last edited by Dec 23, 2020, 1:03 PM

            @Haresh-Shah, please check again. I found your paypal subscription and I fixed your account - you're subscribed now.

            You subscribed before I moved TRIGGERcmd to new servers last night. This is one reason I upgraded. Sometimes the Paypal communication failed because of a DNS problem.

            Russell VanderMey

            1 Reply Last reply Reply Quote 0
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