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SmartApps

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  • M
    mikeraineri
    last edited by May 26, 2020, 1:02 AM

    All,

    I'm getting a "we're having trouble connecting. Check your network connection and try again." message when connecting SmartApps to my TRIGGERCMD account.

    Ideas?

    R 1 Reply Last reply May 26, 2020, 1:55 AM Reply Quote 0
    • R
      Russ @mikeraineri
      last edited by Russ May 26, 2020, 1:56 AM May 26, 2020, 1:55 AM

      @mikeraineri, I assume you're talking about the SmartThings TRIGGERcmd SmartApp? Please confirm that, but I assume you are.

      In case you're using your Twitter, Facebook or Google account to log into TRIGGERcmd, I want to make sure you know you have to set a password in your profile to use in the SmartApp login.

      Has this ever worked for you or is this the first time you're setting it up?

      Did you go through all the instructions here?

      Russell VanderMey

      1 Reply Last reply Reply Quote 0
      • M
        mikeraineri
        last edited by May 26, 2020, 12:01 PM

        Yes the smartapp. This is the first time setup. And yes I followed the setup via that link. On the app, on my phone, I login successfully to TRIGGERcmd. The app then shows TRIGGERcmd and SmartThings Connected! and the list of commands I created are in the list are there in the app.

        When I tap Done I get the "We're having trouble connecting. Check your network connection and try again."

        Could this be a SmartApps issue?

        R 1 Reply Last reply May 26, 2020, 11:51 PM Reply Quote 0
        • R
          Russ @mikeraineri
          last edited by Russ May 26, 2020, 11:52 PM May 26, 2020, 11:51 PM

          @mikeraineri, it's hard to say what the problem is.

          If you log in at https://account.smartthings.com and click the Live Logging tab while you reproduce the error, it might give us a clue.

          You could also verify that both the SmartApp, and particularly the Device Handler are both saved and published.

          Russell VanderMey

          1 Reply Last reply Reply Quote 0
          • M
            mikeraineri
            last edited by May 28, 2020, 1:24 AM

            I check everything... Wound up deleting and following steps again. With SUCCESS!

            R 1 Reply Last reply May 28, 2020, 11:08 PM Reply Quote 0
            • R
              Russ @mikeraineri
              last edited by May 28, 2020, 11:08 PM

              Awesome @mikeraineri.

              Russell VanderMey

              1 Reply Last reply Reply Quote 0
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